Terms of Service
1. Introduction
FluxVector is a managed vector search API provided by FluxSoft Technologies, LLC, a Delaware limited liability company ("Company", "we", "us"). By creating an account or using the Service, you agree to these Terms.
2. The Service
FluxVector provides vector search capabilities including: text-to-vector embedding generation, vector storage and retrieval, hybrid search (BM25 full-text + vector similarity + Reciprocal Rank Fusion), metadata filtering, and a developer console. Embeddings are generated server-side using open-source models. No data is transmitted to third-party AI providers.
3. Accounts
You must provide a valid email and password (minimum 8 characters) to create an account. You are responsible for maintaining the confidentiality of your API keys and session tokens. One account per person or entity.
4. Plans and Pricing
| Plan | Price | Vectors | Collections | Rate Limit |
|---|---|---|---|---|
| Free | $0/mo | 10,000 | 1 | 20 req/min |
| Pro | $29/mo | 1,000,000 | 10 | 100 req/min |
| Scale | $99/mo | 10,000,000 | Unlimited | 1,000 req/min |
Prices are in US Dollars. We reserve the right to change pricing with 30 days written notice.
5. Billing
Paid plans are billed monthly in advance via Stripe. All fees are non-refundable. You authorize us to charge your payment method on file for recurring subscription fees.
6. No Refund Policy
ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE.
This includes but is not limited to:
- Partial month usage
- Unused features or capacity
- Plan downgrades
- Service dissatisfaction
- Account termination due to Terms violations
A free tier is available to evaluate the Service before committing to a paid plan. By upgrading to a paid plan, you acknowledge that you have had the opportunity to evaluate the Service at no cost. Cancellation takes effect at the end of the current billing period. You will retain access until then.
7. API Usage
You agree to use the API within the rate limits and vector quotas of your plan. Exceeding rate limits will result in HTTP 429 responses. Programmatic circumvention of rate limits is prohibited.
8. Data Ownership
You retain all rights to the data you upload to FluxVector, including text, vectors, and metadata. We do not claim ownership of your data. We process your data solely to provide the Service. Embedding vectors generated from your text are derived works created solely for your use within the Service.
9. Self-Hosted License
The FluxVector Docker image is available for self-hosting under a permissive license. Self-hosted instances are provided "as-is" without support, warranty, or SLA. You may not use the self-hosted version to offer a competing hosted service without written permission.
10. Acceptable Use
You agree not to:
- Upload illegal content
- Use the Service to build competing products via automated scraping
- Reverse engineer the Service
- Transmit malware
- Exceed your plan limits through circumvention
We reserve the right to suspend or terminate accounts that violate these terms.
11. Service Availability
We aim for high availability but do not guarantee specific uptime percentages. The free tier is provided without any SLA. Paid plans receive best-effort availability. Scheduled maintenance will be communicated via email when possible. We are not liable for downtime, data loss, or service interruptions.
12. Termination
You may delete your account at any time through the API or console. Upon deletion, all your data (vectors, metadata, account information) is permanently removed. We may terminate or suspend your account for Terms violations with or without notice. No refund is issued upon termination.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100). THE COMPANY IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
14. Indemnification
You agree to indemnify and hold harmless FluxSoft Technologies, LLC from claims arising from your use of the Service, your data, or your violation of these Terms.
15. Dispute Resolution
Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association in Wilmington, Delaware. You waive the right to participate in class action lawsuits.
16. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
17. Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
18. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, power failures, internet outages, infrastructure failures at third-party hosting providers, DDoS attacks, or pandemics. The affected party shall provide notice as soon as reasonably practicable.
19. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
20. Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
21. Waiver
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.
22. Changes to Terms
We may modify these Terms with 30 days notice via email to your registered account. Continued use after the notice period constitutes acceptance.
23. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and FluxSoft Technologies, LLC regarding the Service.
24. Contact
FluxSoft Technologies, LLC
Email: [email protected]
Website: https://fluxsoftlabs.com